The managing director of the Federal Airports Authority of Nigeria (FAAN), Mr. Saleh Dunoma has charged the agency’s staff to evolve new and efficient measures to improve on non-aeronautical revenue sources while attaining best practices in service contract with the stakeholders.
Speaking at the end of the 2016 annual performance review meeting of the directorate of commercial and business development held in Calabar, Cross River State recently, Dunoma said he expected that “attention will be given to the critical areas of commercial operations targeted at the urgent optimization of revenue performance, enhanced work processes, and substantial decline in revenue losses.”
He called on the staff to rededicate and commit themselves totally to bring about the level of change needed to place FAAN at the highest pedestal among organizations that have excelled against all odds.
He added that the dwindling fortunes arising from negative impact of the current economic realities had become a wake-up call for the staff to be innovative.
“There must be a major paradigm shift in our business model. This will provide us the opportunity to collectively carry out a forensic audit of our activities, processes and values in the pursuit of our vision to be amongst the best airport groups in the world,” he said.
Earlier in his remarks, FAAN’s acting director of commercial and business directorate, Mr. Tito Okpaise, had noted that the retreat with its theme “Fortifying processes for sustained growth” was meant to renew commitment, determination and workers’ zeal to deliver beyond expectations.
The annual retreat which was last held in Ibadan attracted senior staff from the 22 airports across the country.