The Federal Airports Authority of Nigeria (FAAN) has acquired and commissioned a closed user group telephony system for its customer service/servicom department.
Speaking at the unveiling of the system at international wing of the Murtala Muhammed Airport, Lagos, FAAN’s managing director, Mr. Saleh Dunoma said the facility was deployed in conformity with global trends and international best practices.
The managing director who was represented at the event by the director of finance and accounts, Mrs. Adenike Aboderin said the user group telephony system would improve on service delivery and ensure ultimate satisfaction of customers by providing excellent services.
“The user group telephony system will afford consumers of FAAN services the opportunity to make calls to appropriate quarters, either to make enquires or lodge complaints when necessary. The overriding factor of this facility is purely to enhance excellence and quality service delivery.
“The deployment of this system will allow 24 hours of unlimited phone calls amongst its users. It will also enable FAAN achieve 100 per cent customer satisfaction with minimum cost, while it increases customers’ trust and loyalty to the organisation.
“Users can make and receive calls without any interruption of airtime running out within the group. It also has specialised serial numbers for easy remembering by its users,” he said.
In her remarks, the general manager, Servicom, Mrs. Ebele Okoye said the closed user group telephony system was selected among many options.
She said FAAN had taken delivery of some phones which would be distributed to the various airports across in Nigeria adding that the agency’s customer care telephone numbers are available on the social media channels.