Dana Air launches self-service kiosk for customers’ convenience

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*L-R: Dana Air's Head of Ground Operations Mr. Emem Ettete, Capt. Jari Williams, CEO of MMA2, Juliet Ogbeche, Customer Service Agent, Edekobi Stella, Mr. Obi Mbanuzuo Accountable Manager of Dana Air, and Kingsley Ezenwa Communications Manager, during the launch of Dana Air's Self Service Kiosk at MMA2 Lagos recently

Dana Air has launched a self-service kiosk at the Murtala Mohammed Airport 2 to enable its clients book, pay, and check-in online conveniently.

The spokesman for Dana Air, Mr. Kingsley Ezenwa said the self booking kiosk which will be operational 24 hours daily is the first at the terminal.

He said it is a platform that enables travelers book the airlines’ tickets, modify tickets, book on hold, pay for tickets, and rescheduled their tickets on the spot, get information on promos and events and lots more.

“Every day we review our services to see how best we have served our guests and what more we can offer. The self booking kiosk is just one out of the many innovations our esteemed guests should expect from us in 2017, as we will continue to deploy necessary technology to meet and exceed the flying aspirations of our guests.

“As an airline committed to offering desired services to its guests, we feel there is need to continue to churn out innovations driven by passion for what we do and technology, just so we can keep up with our vision.

“Also, as part of efforts to make our frequent flyer program a truly rewarding experience for our guests, we have partnered various hotels and cab service providers to give huge discounts to members of our frequent flyer program Dana Miles,” he said.

Commenting on the facility, the chief executive officer of the Murtala Mohammed Airport 2, Capt. Jari Williams, said: “Dana Air is one of the leading airlines here at our ultra modern terminal and they will stop at nothing, just to satisfy their customers.

“This is just a commendable attempt towards enhancing passenger experience while reducing the time passengers have to wait to book or pay for their tickets.’’

“The self booking is the first in this terminal and we are not surprised that Dana Air is the first to launch as the airline is known for its creativity, innovations and efficient customer service,” he said.

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