The Federal Airports Authority of Nigeria (FAAN) has launched its reviewed service charter to ensure that standards are upheld and sustained.
Speaking at the event held in Lagos, FAAN’s managing director Mr. Saleh Dunoma who described the service charter as a “service level agreement” said it would provide an opportunity to “our customers to report any service failure within the value chain.”
Dunoma who was represented at the event by the director of engineering services, Mr. Nurudeen Daura stated that the agency “is a customer-centric organization and is totally committed to delivering quality services to her esteemed customers.”
Dunoma who appreciated the Servicom office both at the presidential and organizational levels for doing a good job, charged all the stakeholders to make conscious effort at studying, imbibing and implementing the areas pertaining to their respective responsibilities.
In her remarks, the head of the Presidential Servicom Office, Mrs. Nnenna Akaji Emele, applauded FAAN’s Servicom team for its dedication and commitment to ensuring a successful completion of the task.
She enjoined other agencies to emulate FAAN and deliver their charters as required by the provisions of the law setting up Servicom.
In attendance at the event were FAAN’s directors of commercial and business development, Sadiku Rafindadi; airport operations, Rabiu Yadudu; human resources and administration, Honorious Anozie; finance and accounts, Nike Aboderin, company secretary/legal adviser, Clifford Omozhegian, and general managers of the agency.
Also in attendance were Servicom Nodal Officers from the Nigerian Airspace Management Authority (NAMA), Nigerian Civil Aviation Authority (NCAA), Accident Investigation Bureau (AIB), Nigeria Meteorological Agency (NIMET), Nigerian Railway Corporation (NRC), Nigerian Ports Authority (NPA), as well as heads of government agencies, representatives of airlines and the banking sector.