The director of airports operations at the Federal Airports Authority of Nigeria (FAAN), Capt. Rabiu Yadudu has said that the executive order on the ease of doing business has entrenched efficiency in airport operations and synergy among security agencies.
Speaking in an interview in Lagos, Yadudu described the benefits of the presidential directive as “multi-dimensional” adding that it has ingrained safety and seamless facilitation.
“If you want to manage how you spend your time at the airport, the order will help out. It would help the agency save money and it would enable FAAN have prudent use of our resources. It will enable us know how to react to customers and stakeholders and give us a better understanding of how to serve them better,” he said.
He also disclosed that FAAN had subscribed to the Airport Service Quality Programme (ASP), an initiative of Airport Council International ((ACI) that uses data gathering to help the agency measure passengers’ reactions to all levels of its operations.
“FAAN has also subscribed to and paid for the Airport Service Quality Programme (ASP) which will help the agency measure our passengers’ reactions to all levels of our operations.
“This programme is all about gathering data from the incoming and outgoing passengers on all aspects of our operations to help us improve our services through analysis of this data. The ASP is all about efficiency and how we response to passengers stimuli.
“Airports all around the world are part of this programme and we decided to join to aid us in measuring what we do, using it to improve where needed and compete favourably among the comity of nations.
“Every six months, an independent and impartial judge in ICAO rate us based on the data we provide from the passengers who answer simple questionnaires posed at them.
“This is a tested and trusted formula and it shows how committed FAAN is. Like all our programmes, the pilot (schemes) will be in Lagos and Abuja and after some months we will broaden it with other aerodromes. It is an effective programme, we gather data and facts and use them to improve our performance,” Yadudu stated.