In the face of the coronavirus pandemic and the resulting lockdown announced by the federal government, Prudential Zenith Life Insurance has set up a dedicated claims team with remote working capabilities to enable customers make and receive claims virtually.
The chief executive officer of Prudential Africa, Mr. Matt Lilley said in a statement that the company will be temporarily locked down and had therefore rolled out a range of services to help customers cope with the lockdown.
The new services include a range of additional COVID-19 insurance cover enhancements, without additional premium charges, and a waiver for ‘pandemic’ exclusions as contained in its policy language.
Lilley said the claims procedure will be simplified to allow customers make claims through the WhatsApp channel.
“This development makes it possible for customers to buy insurance products without any physical interface with sales personnel or visit to a physical branch.
“We realise this is a worrying time for everyone and we want to reassure you that protecting the health and wellness of our customers, employees and partners is our primary concern.
“At Prudential, we have been delivering promises for over 170 years and this time will be no different.
“I am proud of the measures we are announcing today and I know that they will provide our customers additional peace of mind,” said Lilley.
He also stated that the waiting periods for new cover had been reduced adding that the company “is providing additional training and incentives to sales personnel to continue providing advice and access to insurance, even as they work remotely.”
He encouraged Nigerians to stay safe and adhere to the directives from the ministry of health, the Nigeria Centre for Disease Control (NCDC) and other relevant authorities.
“We are going to get through these trying times together” he assured.
