Air Peace on Monday unveiled Customer Experience Representatives (CXRs), a set of trained personnel dedicated to serve as aides to business class and loyalty programme members across all the domestic stations.
The airline said in a statement by its spokesman, Mr Efe Osifo-Whiskey that the initiative reflects its commitment to elevating service delivery through personalised and human-centred engagement.
“The Customer Experience Representatives are specially trained individuals who will serve as dedicated travel chaperones for select passengers: Business Class and loyalty programme members across all domestic stations.
“Representatives will be committed to providing hands-on personalised assistance from the moment of booking to the final destination,” the airline said.
It explained that the chaperones will be the passengers’ go-to support in initiating personal courtesy calls to introduce themselves, and guide passengers on travel procedures before flight departures; receiving and supporting passengers in navigating the check-in and boarding processes at the airport; proactively communicating updates or changes to passengers’ itineraries, attend to their concerns, as well as escalate matters when necessary to resolve issues swiftly.
Besides, the travel aide aide-de-camp “will further offer thoughtful touches like refreshment assistance and entertainment guidance embodying the warmth, efficiency, and professionalism that define the Air Peace brand.”
“The new service complements a growing suite of travel support innovations introduced by the airline over the past few years. From flexible payment options through ‘Pay Small Small’ for flight tickets, to robust travel insurance packages, and hospitality and mobility partnerships that ease door-to-door connections, Air Peace continues to lead in curating holistic travel experiences for the Nigerian flying public and beyond, raising the bar in championing not just safe and reliable flights, but deeply personalised service for the modern-day traveler,” the statement added.
