Air Peace has won the ‘Best Airline for Customer Service, West Africa’ award for 2023.
The airline was conferred with the honour at the Prestigious Global Brand Awards, an annual event by London-based Global Brands Magazine (GBM)
The magazine said it conducted an extensive evaluation encompassing various criteria, such as passenger feedback, service quality, communication, staff courtesy and professionalism, safety and security, innovation in customer service among others.
It added that the airline “stands out prominently due to its excellent client support.”
“We are thrilled to acknowledge Air Peace as the recipient of the ‘Best Airline for Customer Service in West Africa’ award.
“This achievement is a testament to Air Peace’s unwavering commitment to excellence, prioritizing passenger satisfaction, and setting a remarkable standard for the aviation industry in the region.
“Their dedication to delivering exceptional customer experiences has truly set them apart as a leader, and we congratulate Air Peace on this well-deserved recognition,” the GBM director, Mr Jay Reddy said.
For his part, spokesman for the airline, Mr Stanley Olisa said: “We are truly delighted by this prestigious recognition by the Global Brands Magazine. It is a huge testament to our firm commitment to consistently delivering unmatched customer service for our esteemed customers, guaranteeing a memorable experience across all touch points each time they fly with us.
“This award is dedicated to our Customer Service Team for their strong drive in ensuring excellent service delivery. Air Peace will continue to raise the bar in providing best-in-class flight services across domestic, regional and international markets, with an increasing modern fleet and a top-grade workforce.”
Air Peace is West and Central Africa’s foremost airline which commenced scheduled commercial flight operations in October 2014, and has experienced steady growth in route and fleet size, becoming the largest carrier in Nigeria.
The airline has a network of 21 domestic routes, 8 regional routes and 6 international destinations, including Dubai, Guangzhou, Jeddah, Tel Aviv and Mumbai.
Recently, the airline secured permit to fly to the United Kingdom and will be kicking off flights soon.
The airline boasts of an increasing modern fleet of over 30 aircraft, including 5 brand new Embraer 195-E2s plus a recent firm order for 5 brand new E175s.
