The Chartered Institute of Bankers of Nigeria (CIBN) has received 67 fraud complaints from bank customers.
The chief executive/registrar of the CIBN, Mr. Seye Awojobi, who disclosed this in a report at the institution’s 2020 annual general meeting held at the weekend, said the claims filed by the petitioners amounted to N11.7 billion.
He said the fraudulent activities were perpetrated by bank workers adding that the aggrieved bank customers demanded a refund of their money and punishment for the offenders.
Awojobi said the complaints were sent to the institute’s ethics and professionalism division which he said would continue to play a pivotal role in the Nigerian banking industry in line with the mandate of the bankers’ committee sub-committee on ethics and professionalism.
“The ethics and professionalism division received a total of 67 petitions/ cases with petitioners’ claims amounting to N11.7 billion. Fifty three cases were fully resolved with the total amount of N1.7 billion refunded to petitioners,” he said.
He added that the 53 resolved cases comprised 32 from 2019 while the rest were cases received in the year under review.
A five-year trend of the cases received and resolved by the sub-committee on ethics showed that in 2016, 136 cases were treated with N27.63 billion fraud cases against banks’ employees.
The figure rose to N30.6 billion in 2017 where 107 cases were treated and dropped to N8.5 billion in 2018.
The 2019 breaches showed that 62 complaints worth N10.8 billion were registered.
The registrar said there were also banks/customers-related cases which were brought from the courts to the committee for resolutions.
He said the judiciary system recognised the mediation roles of the institute and had continued to refer cases to it for the expression of an unbiased independent professional opinion to facilitate equitable judgment.
Awojobi said five cases were received from the courts in 2020 while three were concluded and the reports sent to the courts.
He said the CIBN investigative panel has statutory meetings and considered cases against members of the institute who were found culpable of unethical/unprofessional conduct.
“During the period under review, the panel considered 10 of such cases and referred four cases to the disciplinary tribunal. The disciplinary tribunal considered five cases and delivered judgment on four cases which have been approved by the governing council,” he said.
He said the institute had continued to ensure that new bank officials attested to the code of conduct for the industry.
“A total of 10,592 code of conduct attestations were done by employees of the banks in 2020, while 125,545 employees of banks had attested to the code of conduct in the banking industry as at December 31, 2020,” he added.
With The Nation report
