Dana Air has apologised to its customers for the disruption in their travel plans at the weekend when two of its aircraft in Lagos and Abuja became unserviceable.
Consequently, the airline was compelled to ground them “in line with our strict safety standards and global best practices.”
Spokesman for the carrier, Mr. Kingsley Ezenwa said in a statement on Sunday that its maintenance team had been deployed to conduct proper checks on both aircraft.
“We wish to reassure our guests and crew that their safety will continue to be our priority in all circumstances and we would stop at nothing to guarantee this.
“We understand that the travel plans, commitments, meetings and engagements of our guests have all been disorganised by this unanticipated development and we are deeply and sincerely sorry.
“This is really not a good time for disruptions having increased our flights recently to meet the expectations of our guests and ensure no one is left stranded without a flight this yuletide, but we had no option than to ground both aircraft in the interest of the safety of our crew and guests while our other serviceable aircraft continue to operate as scheduled
“To compensate for this regrettable service failure, we are offering free tickets to all our guests on the affected flights, while full refunds will be made available to guests who do not prefer to be rescheduled.
“We advise all our guests to contact us on all our available platforms to confirm the status of their flights before coming to the airport.
“We wish to once again apologize for the flight disruptions and assure our guests that we appreciate their loyalty and wish to also guarantee them better communication, improved customer service delivery and schedule reliability on their future flights with us,” Ezenwa said.
