Dana Air has commended its staff for demonstrating professionalism and integrity in handling issues concerning the customers.
Spokesman for the airline, Mr. Kingsley Ezenwa said in a statement that the carrier’s customers had, in recent time, commended the staff for returning lost items intact.
“There have been many cases of lost and recovered items like phones, ipads, huge sums of money, Nigerian passports with valid visas and lots of valuable items. We have also returned a lot of missing foreign and Nigerian passports to the immigration, embassies and even sometimes call the owners in the cases where we are able to track the passenger’s booking with authentic details. This is also one of the reasons we advise passengers to enter their correct details when booking.
“Recently, a passenger on one of our flights from Abuja to Lagos left a bag containing $5,000 and some other valuables. On getting to Victoria Island, he noticed he wasn’t with the bag and dashed back to the airport, met the security team who confirmed the item was found. He proved ownership of the item’ completed the necessary documents and got his missing item back immediately.
“He thanked the security team for displaying a high level of integrity and professionalism in handling an issue that involved hard currency.
“He also appreciated the staff for proving all the negative things they hear about Nigerians wrong.
“Another passenger, Musa Anasemi, who forgot a Nigerian passport with a valid US visa, said he didn’t have an idea where he left the passport, but after about nine days, he decided to check with us. He got his passport with gratitude and praises for the airline and the security staff that found the item and declared it.
“We carry out our due diligence in recruitment across board and have invested heavily in training and retraining of staff. We also try our best to keep staff happy in our little way and these are the results,” said Ezenwa.
He added: “We are also glad that our staff have been able to prove to the world that some of the things they hear about us around the world are actually not true. The safety, comfort and well-being of our guests will remain a top priority and we will continue to keep the flag flying.”
