Dana Air has unveiled a whatsapp platform to ease booking, payment, make inquiries as well as reduce physical contact in the face of the coronavirus scourge.
The airline explained in a statement by its media and communications manager, Mr. Kingsley Ezenwa that the whatsapp will serve as an additional platform for booking, inquiries, reservation and payment apart from the carrier’s website, Dana Air Mobile App and the self- service kiosk at MMA2 Lagos.
”We care about the well-being of our guests and we want them to be safe. This is why we are introducing this initiative to keep our guests safe, while still booking and paying the smartest and safest way from anywhere around the world.”
”This additional booking platform and many others in the months to come are part of our strategies to keep our guests booking safely, and flying safely, without stress. It is safe, faster and user-friendly.”
”The whatsApp booking will be operational from 7am to 6pm daily for a start while we are working out modalities to make it 24/7.
“All our customers need to do is just send us a chat on whatsapp only and it’s done.
”We are also working on other booking initiatives that will guarantee ease of booking with or without a smartphone for the busy, young and old within Nigeria and beyond.”
”As a customer-centric airline, what we think about daily is to make booking and flying seamless for our guests by introducing the first of its kind of innovative online products. Introducing this initiative at this time only demonstrates our commitment to the safety, well-being and comfort of our guests,” he said.
