The acting director general of the Nigerian Civil Aviation Authority (NCAA) Capt Chris Najomo said the agency will organise capacity training on emotional intelligence for its employees.
Najomo disclosed this when he received a delegation from the Global Transport Policy who paid him a courtesy visit in Lagos.
Najomo, who was represented by the Lagos regional manager, NCAA, Ms Bukola Teriba said the training is aimed equipping key human interfacing personnel with the skills to manage the public effectively through emotional intelligence.
Besides, he said the capacity for emotional regulation is crucial for effective teamwork in the aviation industry adding that “a good working relationships based on trust and collaboration are fundamental for smooth operations and for the safety of passengers.”
Furthermore, the acting director general said the exercise “will enable participants develop competencies in areas of emotional intelligence in intra-personal and interpersonal dimensions with focus on emotional self-awareness, emotional self-regulation, giving feedback with empathy and asserting one’s authority in a calm and professional manner.”
Najomo affirmed that the agency will continue to equip key personnel with essential emotional intelligence competence in the industry to enable them “handle emotional regulation in high pressure situations, assertiveness in conflict scenarios, and the ability to take another person’s perspective in negotiating for agreement.”
“The NCAA, as the apex regulatory body in the aviation sector, recognises the need to stay ahead in its role, and the training series is expected to play a crucial part in achieving this goal. By equipping its personnel with emotional intelligence skills, the NCAA will be better positioned to handle the complexities of human interaction, leading to improved service delivery and a more positive experience for the traveling public,” he added.
In his remarks, the managing director and chief consultant of Global Transport Policy, Dr. Segun Musa said the training was is part of Global Transport Policy’s corporate social responsibility initiative, demonstrating the firm’s commitment to giving back to the industry.
He presented an award to Najomo in recognition of key reforms he carried out since assumption of office and encouraged him o continue his good work.
“The award is a testament to Capt. Najomo’s commitment to excellence and his tireless efforts to drive positive change in the aviation sector,” he added.
