The senior special assistant to the president on industry, trade and investment, Dr. Jumoke Oduwole has said that the Presidential Enabling Business Environment Council (PEBEC) kiosks commissioned at the Lagos and Abuja airports would serve as a self-service terminal, with customer service representatives to promote the PEBEC Report App.
In a press statement issued in Abuja on Sunday and made available to NewsGazette, Oduwole explained that the App has a feedback mechanism for ministries, department and agencies (MDAs), which have assigned administrators to handle complaints according to pre-agreed service level agreements (SLAs).
The presidential aide said the App makes it easy for anyone to resolve issues encountered when dealing with MDAs; strengthens federal enforcement, service delivery and public protection efforts on a national level (through filing a complaint) and helps identify trends and tracks the issues that matter to Nigerian citizens.
“The PEBEC Report kiosks have been placed in Lagos and Abuja international airports to promote the app and encourage private sector to give feedback about their airport and travel experience. The app is being scaled up to include more MDAs and provide wider coverage.
“This web-based application is to foster transparency and efficiency in furtherance to the Executive Order 001 (EO1).
“The App is the PEBEC’s official public service website for complaints and feedback on the service delivery standards of select MDAs.
“All administrators have been trained on how to handle complaints and feedback from the app within a 72-hour timeline. On June 27 2018, the federal executive council also approved a directive on strict compliance by all MDAs to respond to complains within 72 hours,” said Oduwole.
It would be recalled that the vice president, Prof. Yemi Osinbajo signed the EO1 signed on May 18, 2017 when he served as acting president to promote transparency and efficiency in the business environment.
To foster a robust monitoring and evaluation process (M&E), EO1 mandated all MDAs to submit monthly reports to the office of the head of service and SERVICOM.
The Enabling Business Environment Secretariat tracks compliance of select MDAs with EO1 directives.
On June 25 2018, a 12-month anniversary report, tracking the performance of PPMs, was presented at the special PEBEC meeting in the presence of private sector stakeholders.
The App was launched on 25 June 2018 at a special PEBEC meeting after a six-month preparation period.
Oduwole said the APP was being experimented the APP with nine of the PEBEC priority MDAs namely: Citizens and Business Department, Corporate Affairs Commission (CAC), Federal Airports Authority of Nigeria (FAAN), National Agency for Food and Drugs Administration and Control (NAFDAC), Nigeria Civil Aviation Authority (NCAA), Nigeria Customs Service (NCS), Nigerian Police Force (NPF), Nigerian Ports Authority (NPA) and Standards Organisation of Nigeria (SON).
