Zenith Bank Plc has introduced an automated voice banking service, an interactive voice response (IVR) solution which enables customers to perform basic banking transactions by dialing a dedicated phone line through their registered phone numbers and following the prompts.
The bank explained that by dialing +234 (1) 278 7000 from the phone number linked to their accounts and following the prompts, customers can pay DSTV/GOTV bills, restrict their accounts or block their cards, request account statement via email, view the last five transactions, transfer funds, buy airtime, and do lots more.
Speaking at the launch of the product, the group managing director and chief executive officer, Mr. Ebenezer Onyeagwu said the “Zenith automated voice banking service is designed to ensure a truly amazing experience that will offer convenience for our teeming customers.”
He said the self-service product offers quick response to customers in addition to security entrenched by the multi-layer authentication mechanism.
He urged the Bank’s customers to take advantage of this unique service particularly at this critical time when the physical interface with the bank has been greatly impacted due to social distancing directive and the restriction of movement in some states of the federation due to the Coronavirus (COVID-19) pandemic.
He assured the customers of best-in-class service during this challenging time.
