Airports Council International (ACI) has conferred Airport Service Quality (ASQ) Award 2020 on the Nnamdi Azikiwe International Airport, Abuja.
Spokesperson for the Federal Airports Authority on Nigeria (FAAN) Mrs. Henrietta Yakubu disclosed this in a release.
She said the airport was also adjudged the Best Airport by Size and Region (5 to 15 million passengers per year in Africa).
“This award represents the Federal Airports Authority of Nigeria’s commitment to continuously improving customer experience across all our airports.
“The recognition comes at a time when we are geared towards ensuring seamless airport facilitation with the opening of new terminals and upgrading of our current infrastructures across board.
“Despite a turbulent year plagued by COVID-19 induced financial struggles, the authority has endeavored to prioritize customer satisfaction while ensuring that health and safety remains topmost,” she said.
Yakubu also quoted the managing director and chief executive officer of Capt. Rabiu Yadudu who accepted the award on behalf of the agency as restating FAAN’s commitment to ensuring the safety, security and comfort of passengers at all airports across Nigeria.
